In order to understand the performance, parts, operation and maintenance of CEEC TRUCKS products, also to utilize and maintain Beiben heavy duty trucks properly, thereby ensuring that north benz trucks are always in optimal working condition and operate with the highest working efficiency, we often have engineers and skilled workers to training our customers, also the matched English version Manual Instruction will help customers better know how to operate trucks.

Dedicated Service, Extend Value

CEEC TRUCKS treat Service as a significant segment in our value chain, from the moment you get in touch with us, our commitment to service is a complete guarantee that we will make every effort to be there for you. That is our pledge to you. We wish to not just satisfy but surpass the expectations of our customers.

All of CEEC service-related businesses—after market parts, technical support, training, OEM Solutions are based on offering more professional service, extending the life of each machine we delivered. CEEC service will be always with you for maintain and development since your purchase. We keep in mind that never stop innovation, never stop improving, never stop adding extra value to our machines and service.

Technical Service

Technical inquiry

Should you have any inquiry for choosing a CEEC TRUCKS beiben trucks for your application, or you haven’t got a clear idea on operating and maintenance of CEEC equipment, or you need our assistance on the trouble shooting of the machine, our experienced service team are always honored to be of help, just drop us an email or give us a call with following information;

Email: service@ceectrucks.com

Tel: 0086-0722-3829200 (24 hours service)

Field Service

For special key projects and VIP customers, CEEC offer on-site field service for a certain period, to allow the team of our users with a better understanding on the operating and maintenance, to help training the service team of their own, or give a proposal on the maintenance solutions according to the special operating environment. With the field service, we are confident to enable CEEC customer to use our machines free of any worry.

Customer Visiting

After some service period, we measure and analyze the customer's conditions and requirements to improve our products’ and service quality. We also provide users with suggestions on how to improve their business capabilities. We invite some customers to observe the developmental process and testing of our new products.

CEEC TRUCKS launched the Customer Care Activity (CCA) program since the year 2008, we visited many of our users with free full inspections and suggestions on the fleet of Sinoway machines they are holding. And we’ve got extremely positive feedback on the CCA, and it greatly enhance our relation ship with existing customers and improving entire customer satisfaction.

            
Official Training Service

In order to understand the performance, parts, operation and maintenance of CEEC TRUCKS products, and to utilize and maintain machinery properly, thereby ensuring that machines are always in optimal condition and operate with the highest work efficiency, we offer training to our customers, distributors as well as Sinoway staff.

Should our customers wish to send their engineers and operators for training and development to further update their skills, they can do so by sending their engineers and operators to attend our training program conducted to acquire the technological competencies to enable them to adapt and respond to the changing needs and advancements in technology. 

Our training program focuses on areas of innovation and application engineered for a better environment. It teaches the latest techniques and the most effective methods of technical applications.

Our program adopts a competency-based training approach. Classroom teaching and hands-on practice-oriented training combine to enhance the learning of concepts and acquisition of technical skills. This will aid them in operating our machines, pick up, drill and upgrade their skills for proper operation, maintenance and breakdown repair.

Following show CEEC TRUCKS training procedure:

Warmly welcome you to have avisit on our factory;

Prepare the English version Manual Instruction before inspection;

Engineers operating the truckand demonstration to you;

If any question, please do not hesitate to ask our engineers and skilled workers;

You can operate the truck by yourself under the guidance of our engineers and skilled workers;

Teaching, learning and practicing, until you totally know how to use the garbage compactor truck;

Congratulations, you are askilled operator !