After Sale Service

CEEC TRUCKS, one of the leading special purpose truck manufacturer in China, whose philosophy is and always remains "For Your Success". We commit ourselves and service to the development of industry and protection of environment, Also authorized Isuzu trucks, garbage compactor truck, road sweeping trucks, tanker truck, crane trucks, cargo trucks, semitrailers, beiben trucks, howo trucks, supplier and exporter to service for UN project in Asia and Africa countries.

After-sales service is the support and resources that a business provides to customers after they've purchased a product or service. The goal of after-sales service is to keep customers happy and engaged with the brand. Here below show some examples of after-sales service include:
1. Technical support: Providing guidance on how to use the special trucks
2. Maintenance: Providing maintenance services or upgrades
3. Product issues: Resolving product-related issues or defects
4. Customer support: Answering customer questions and providing reliable customer support options
5. Onboarding: Providing set-up or onboarding support
6. Personalized thank you notes: Sending a personalized thank you note to customers
7. Customer loyalty programs: Maintaining contact through customer loyalty programs
8. Feedback: Checking in with customers and asking for feedback of trucks
9. How to guides: Providing high quality how to guides and use of CEEC TRUCKS vehicles
After-sales service can be provided by the retailer, manufacturer, customer service, chatbot, or a training provider. It can be extended online, through email follow-ups, or in-person visits.
Effective after-sales service can foster customer loyalty, promote repeat business, and enhance overall customer satisfaction.

Market Orientation

As international special purpose trucks manufacturer, CEEC TRUCKS offer different type trucks to meet customer requirement. The reliable Service and After-sales service for special-purpose vehicles refers to a series of services and support provided for all CEEC trucks after the vehicle is sold. These services are designed to ensure the normal operation of the vehicle, extend the service life of the vehicle, and improve customer satisfaction and loyalty. Our Operating Department and Marketing Department extensive collection of customer needs, acknowledging the diversity in our customers’ operational needs, then ensures the provision of custom-tailored support. Our experts are deployed to offer 24/7 on-site services, meticulously designed to address the specific requirements dictated by the fleet size, vehicle models, and distinct usage scenarios of each client, guaranteeing immediate and effective care.

R&D 100% Customer Satisfication

We CEEC TRUCKS continue to trackle key problems in difficult areas of the prosepctive and fundamental R&D, producing more than 80 new technologies each year and lodging more than 500 patent applications totally. Putting customers first our R&D team is keenly sensitive to changes in customer needs and has created a rapd-response innovation chain of effective collaboration, involving R&D, manufacturing, logistics, sales and service links. Centered around the three leading R&D orientations of being green, smart and reliable, we provide customers with high-quality trucks that have undergone multi-level testing and strict checks. Focusing on Safety, Reliablity and Green Technology, CEEC TRUCKS has always played a highly active role international standarization. Also the international ISO9001 and ISO14001 offer great guarantee for customers. The BV, SGS, Baltic Control inspection made trucks more reliable for service.

Top Level Quality Control System

To provide the best quality trucks, we CEEC TRUCKS dedicate know that is necessary to start from multiple links such as design, manufacturing, and after-sales service to ensure that each link meets high standards. Select high-quality raw materials to ensure that the raw materials used, such as steel, plastic, and rubber, meet quality standards. Strictly inspect and screen raw materials to avoid using defective products. Fine manufacturing process are used for advanced manufacturing processes and equipment, such as automated welding and laser cutting. Strictly control the manufacturing process to ensure that each step meets the process requirements. Strict quality inspection for all special trucks, which carry out comprehensive quality inspection on finished products, including performance testing, safety testing, etc. Set up a special quality gate to conduct random inspections and re-inspections of key components and assemblies.

Pre-Allocated Parts and Local Solutions

In anticipation of the unique demands presented by varying markets and customer preferences. CEEC TRUCKS engages in proactive market analysis and customer need assessment. This enables us to innovatively pre-stock spare parts, significantly reducing the lead time for parts supply and ensuring our customers receive the components they need with optimal efficiency. Follow CEEC headquarters houses a dynamic emergency service squad, poised for rapid deployment. This team stands ready to offer solutions any emergent client requirements. Our clients enjoy the full backing of our expansive global service network and cutting-edge telematics management systems. Our customized training programs and scheduled maintenance initiatives are designed to bolster the operational efficacy of each truck, working 7days+24hours to guarantee the customer have good enjoy.

 

 

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Professional After-Sales Service

After-sales service from CEEC TRUCKS, also known as after-sales support, includes any service provided to a customer after they have made a purchase from us. Quality Overseas CEEC TRUCKS offers effective truck maintenance service in a timely manner for its truck users, through overseas service networks and overseas maintenance engineers, and meanwhile provides the training on the use and maintenance of the truck for its local users. Offering after-sales service can increase customer loyalty, particularly if the customer feels the support they received was beneficial to them. Another purpose of after-sales service is to help customers get as much value and use out of their purchase as possible. We CEEC that sells different type special trucks might send out a Operation Manual and Spare Parts Manual guide to customers who recently purchased a truck so they can learn how to use it more efficiently. An appliance sales business might offer warranty information to its customers to help them protect their purchases.

The personnel who work at overseas service network sites of CEEC TRUCKS, regardless of the extremes of heat and cold as well as the unrest of war, etc., insist on the principle of providing timely and effective maintenance service for the overseas users, so as to create the greatest value for them. Whether you buy 1 truck or 101, driver and mechanic training is a top priority.

We CEEC TRUCKS covers an area of 300,000square meters with total assets of 40 million USD.  We have more than 1000 employees, among whom technical personnel with intermediate and professional titles are more than 200. We also hire technical experts from Germany, Italy and France to offer us technical support. We have kept developing environmental sanitation equipment independently since we built the company. In 1990s, we successfully developed the full hydraulic road sweeper truck which kept up with has a provincial technology research and development center. The advanced enterprise resource panning (ERP) management system we implement helps ensure the comprehensiveness, continuity, systematicness, completeness and accuracy of our company management.

.CEEC TRUCKS Product Maintenance & Warranty Policy

Since entering the international market, CEEC TRUCKS has been committed to cultivating an excellent and sufficient international service-oriented marketing team in accordance with the interbational strategic layout of CEEC, and adheres to the concept of localized development and stick to the service-oriented manufacturing business model. Adhere to the sound and perfect service of pre-sale, sale and after-sales lifecycles of products, and embark on an international road with CEEC TRUCKS characteristics.

         —— Isuzu Garbage compactor truck after sale service support

Isuzu garbage compactor truck is a specialized vehicle designed to collect and compact waste materials efficiently. The primary purpose of this truck is to transport and manage large volumes of trash, ensuring a clean and hygienic environment for communities.These trucks are equipped with a compactor mechanism that compresses the collected garbage, allowing for more waste to be transported in a single trip. This helps to reduce the number of trips required for waste collection, saving time, fuel, and labor costs. The compactor also helps to minimize the volume of waste, which ultimately reduces the environmental impact of waste disposal.The primary purpose of the Isuzu garbage compactor truck is to collect household waste, commercial waste, and industrial waste from various locations such as residential areas, markets, offices, and factories. The collected waste is then compacted and transported to the landfill or recycling center for proper disposal.

  —— Isuzu vacuum truck after sale service guarantee support

Isuzu vacuum truck is a specialized vehicle designed for cleaning and maintaining sewage systems, catch basins, septic tanks, and other similar infrastructure. It is equipped with a powerful vacuum system that sucks up liquids, sludge, and debris from the desired location, storing them in a large tank for proper disposal. The vacuum system of the Isuzu truck is driven by a high-performance pump that creates strong suction power for effective and quick removal of waste materials。

vacuum truck is commonly employed by municipal authorities, construction companies, industrial facilities, and sanitary service providers to carry out a range of tasks such as cleaning and unclogging storm drains, sewer lines, and manholes. It is also used for emptying septic tanks, grease traps, and industrial waste containers. suzu vacuum trucks are essential for cleaning out industrial tanks, vats, and containers that contain various materials such as chemicals, oil, and waste. These trucks can safely and efficiently remove and transport hazardous waste, reducing the risk of spillage and contamination.

Construction sites also rely on Isuzu vacuum trucks for removing excess water, slurry, and construction debris. These trucks are used for cleaning up after concrete cutting, drilling, and excavation activities, keeping the workspace clean and safe. n industrial settings, Isuzu vacuum trucks are used for the collection and disposal of various types of industrial waste, such as chemicals, oils, and hazardous materials. They help in maintaining a safe and clean work environment while complying with environmental regulations

       —— Isuzu Fire truck after sale service guarantee support

Isuzu fire trucks is to transport firefighters, equipment, and water to the scene of a fire quickly and efficiently. They are equipped with powerful pumps, hoses, and water tanks to extinguish flames and control fires effectively. These vehicles also feature essential tools such as ladders, axes, and ropes to assist in search and rescue operations, extricating trapped individuals, and accessing elevated areas. 

Isuzu fire trucks are specialized vehicles designed for firefighting and rescue operations. Isuzu fire trucks are designed to quickly respond to fires and deliver water or fire extinguishing agents to the affected areas. The trucks are equipped with powerful pumps, hoses, and water tanks to deliver high volumes of water to extinguish fires effectively..Isuzu fire trucks also serve as rescue vehicles during emergencies such as building collapses, road accidents, or natural disasters. They are equipped with specialized tools and equipment like hydraulic rescue tools (e.g., the Jaws of Life), cutting equipment, and medical supplies to rescue and provide first aid to trapped or injured individuals.

Isuzu fire trucks are equipped with tools and equipment for rescue operations, such as hydraulic rescue tools, ladders, ropes, and cutting equipment. They can be used to rescue people trapped in buildings, vehicles, or other hazardous situations. Isuzu fire trucks are used to suppress wildfires in rural or forested areas. They are equipped with off-road capabilities, water tanks, and firefighting equipment to navigate rough terrain and extinguish wildfires effectively.

          —— Isuzu Crane Trucks after sale service guarantee support

Isuzu crane truck is used to provide a convenient and efficient way to transport, lift, and place materials in construction sites, warehouses, manufacturing facilities, and other work environments.  Isuzu crane truck is equipped with a hydraulic crane mounted on the back, which allows for easy loading and unloading of heavy items such as construction materials, machinery, equipment, and other bulky items. The crane mounted on isuzu truck can reach various heights and angles, making it suitable for a wide range of lifting and handling tasks.

Isuzu crane truck is ideal for lifting and moving heavy materials such as steel beams, construction equipment, and building supplies. The crane attached to the truck can reach high places and maneuver materials with precision, making it essential for construction sites with limited space.

Isuzu crane trucks are used to lift heavy building materials such as steel beams, bricks, and concrete blocks to elevated areas on construction sites. They can also be used to assist in the assembly of prefabricated structures, as well as in the installation of equipment and machinery.

In the shipping and logistics sector, Isuzu crane trucks are employed to load and unload cargo containers from trucks and trains, facilitating the efficient movement of goods in shipping yards and distribution centers. They can also be used for general material handling tasks in warehouses and storage facilities.

Utility companies often use Isuzu crane trucks to maintain and repair infrastructure such as telephone poles, power lines, and streetlights. The crane on the truck allows workers to safely and efficiently access elevated areas to perform necessary maintenance tasks

Customer-oriented service thinking, committed to the development of global service network, to achieve CEEC TRUCKS the best China’s special purpose trucks manufacturer. Which can offer brand as ISUZU NPR, NQR, FTR, FVR, GIGA truck mounted crane truck. We have great expereince on csutomizing isuzu boom crane, isuzu telescopic crane and knuckle crane type, etc. And different kinds of spare parts offered by CEEC TRUCKS for overseas service guarantee support.

. Special trucks warranty policy

The customer strictly follows the requirements of the relevant product use instructions for proper use and maintenance, and under the premise of mandatory maintenance and regular maintenance in accordance with the “Regulations on the Maintenance of New vehicles for CEEC TRUCKS Products”, during the product warranty period, the products are designed, manufactured, and all kinds of faults or parts damage caused by quality problems such as assembly and materials (loss of use function), after being confirmed by CEEC Engineer Department, directly provide warranty maintenance service to ensure the normal use of the vehicle.

 —— Vehicle warranty service implementation principles ——

①Failure or damage parts, mainly for inspection and repair

②If the repairable or repaired cost is obviously high or the repair time limit does not meet the service requirements, the parts or assembly may be replaced as required;

③If the replacement parts or assembly conditions are not met, the user is required to replace the parts or assemblies and pay the corresponding fees.

Certificate Service

As the leading garbage truck and waste management trucks manufacturer, CEEC TRUCKS is known for the "Top of the Line" quality special trucks nearly 20 years, and can provide many kinds of quality certification: COC (Certificate of Conformity), FORM E, FERI Certification; ECTN Certification; CE Certification; ISO9001-2008 Certification; TÜV Certification;  BV (Bureau Veritas) Certification; SGS Certification, etc.

A Brand with stable quality level is significant to our customers. so all CEEC TRUCKS products have their quality control startsfrom the material & chassis, till the whole truck produce than leave China.We stress high intension on the tolerance of components and workman ship. Following diagram show our trucks quality curve:

        —— Chassis Service ——

There is no single machine that is perfect for every application, not even the most versatile one, we understand that when you run aproject, you will need more than one categories of trucks to finish the project perfectly. No matter you work with the truck by your own, or sold toothers, CEEC TRUCKS offers special package service for you who will be in need of various trucks. No matter you are in road construction,house building, or environmental protection. We strive to give best suggestion and provide best special trucks for you. Also we will make your projects more profitable. With our large selection pf trucks, we are ready to perform on your next working site.

CCEEC TRUCKS Cooperation Partners:

When trucks production are finished, customers are welcome to have a visit in CEEC TRUCKS factory. Not only for inspecting the trucks, but also for training.The staff training include teaching customers how to use and maintenance the truck, also some common troubleshooting. 

Our training service notonly on aeras of innovation and special application, but also the basic aeras.Following show training procedure:

★  Warmly welcome you to have a visit on our factory;

★  Prepare the English version Manual Instruction before inspection;

★  Engineers operating the truck and demonstration to you;

★  If any question, please do not hesitate to ask our engineers and skilled workers;

★  You can operate the truck by yourself under the guidance of our engineers and skilled workers;

★  Teaching, learning and practicing, until you totally know how to use the Beiben trucks;

★  Congratulations, you are a skilled operator!

  —— Export Service and After Sale Service ——

CCEECTRUCKS is responsiable for each truck that produced by us:

Inquiry: Each inquiry will get full support from CEEC TRUCKS.

Design: CEEC engineers will analysis customers requirement and give best design for thetruck,and make sure the truck is 100% meet customers needs. 

Production: Use advanced equipments and most suitable material toproduce best truck for customers.

Delivery: All been carefully waxed before shipment.

After-sale Service: 12 months warranty period and provide operation technical support.